@Tony: In regards to what you suggested to Debbe about Episode 3's problem (which I have as well), I contacted customer support through the app itself and I got this as a response: "We suggest you regularly check Google Play/App Store for the latest updated versions of Agent Alice, as these updates usually contain fixes for the issues you've experienced. Furthermore, following Agent Alice page on Facebook (www.facebook.com/AgentAlice) will keep you up-to-date with the latest news and game improvements." So, besides waiting for a possible update in the future to help those of us that are stuck, it's either we restart the game over from the beginning or just stop playing... It's very frustrating.