Dude really that's so simple but I can't get the app

Ive looked for cheats and found non I need gems!!!!! :'(

Ind me on family house at Kimberly S

Same here if you wached vedios for gems and nothing came just go in and in the right corner there is a question asking if you are missing gems press yes and fill everything put it's only like 3questions and then soon go into your game and you'll have gems